Refund policy

Return & Refund Policy

At Papita, we want you to feel confident when you shop with us. We take pride in our products and want you to be happy with your purchase. If something isn't right, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The item is returned with all original packaging, tags, accessories, and included components.

  • The product has not been damaged due to misuse, improper handling, or normal wear and tear.

  • You have proof of purchase or a valid order number.

To initiate a return, please contact us at jmilanenterprise@gmail.com with your order details.

2. Return Timeframe

Return requests must be submitted within 7 days from the date your order is delivered.

Once your return request is approved, we will provide instructions on how and where to send your item. Please do not send products back without first contacting us and receiving return instructions.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility requirements.

If your return is approved, your refund will be processed to your original method of payment. Refunds may take up to 15 days to be processed after approval. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If your return does not meet our eligibility requirements, we may be unable to issue a refund. If this happens, we will contact you and explain the available options.

4. Exchanges

If you would like to exchange an item for a different colour, size, or product, please contact us at jmilanenterprise@gmail.com.

Exchanges are subject to product availability. If your preferred replacement is unavailable, we may offer an alternative product, store credit, or refund, depending on the circumstances.

To qualify for an exchange, the item must generally meet the same eligibility requirements outlined in this policy.

5. Damaged or Defective Products

We carefully inspect our products before they are shipped. However, if your order arrives damaged, defective, or incorrect, please contact us at jmilanenterprise@gmail.com within 7 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs or videos showing the damage, defect, or incorrect item

We will review your request and, where appropriate, offer a replacement, exchange, refund, or another suitable resolution. For verified damaged, defective, or incorrect products, Papita will cover the applicable return shipping costs.

6. Non-Returnable Items

Unless the item is damaged, defective, or incorrect, the following items may not be eligible for return:

  • Products that have been used or damaged after delivery

  • Products returned without their original packaging or essential components

  • Personalised or customised products

  • Clearance or final-sale items, where clearly marked as non-returnable

  • Gift cards

  • Any other items specifically identified as non-returnable at the time of purchase

7. Return Shipping Costs

If you are returning an item because you changed your mind or no longer want the product, CUSTOMER will be responsible for the return shipping costs.

If the product is damaged, defective, or incorrect due to an error on our part, Papita will cover the applicable return shipping costs.

Original shipping charges, if any, may be non-refundable unless the return is due to a damaged, defective, or incorrect product.

8. How to Start a Return

To request a return, exchange, or refund, please email us at jmilanenterprise@gmail.comwith:

  • Your name

  • Order number

  • Product name

  • Reason for the return or exchange

  • Photographs or videos, if the product is damaged or defective

Our customer support team will review your request and guide you through the next steps.

9. Our Commitment to You

At Papita, we believe that good customer service doesn't end after an order is placed. We aim to handle every return, refund, and product issue fairly and transparently.

If you have any questions about this policy or need assistance with an order, please contact us at jmilanenterprise@gmail.com . We're always happy to help.